At FixpertSolutions.com, we strive to offer a reliable and seamless experience for both customers and service providers across Dubai. This Refund & Cancellation Policy outlines the terms under which payments, refunds, and cancellations are managed on our platform.

✅ 1. Booking Cancellation Policy

• Customer-Initiated Cancellations:

  • Cancellations made at least 12 hours before the scheduled service time will be eligible for a full refund.

  • Cancellations made within 12 hours of the service time may incur up to 50% deduction, depending on service type and vendor policy.

• Vendor-Initiated Cancellations:

  • If a service provider cancels, the customer will receive a 100% refund, or may opt for rescheduling at no extra charge.

✅ 2. Refund Eligibility

Refunds are processed only in the following cases:

• The service provider did not show up or was significantly late.

• Service was incomplete, substandard, or different from what was booked.

• Duplicate charges due to technical errors.

• Vendor no longer available after booking confirmation.

✅ 3. Non-Refundable Conditions

• Change of mind after service initiation.

• Service dissatisfaction due to subjective preferences without valid proof.

• Booking canceled outside the allowed time window.

✅ 4. Refund Process

• All refund requests must be submitted via our platform or email at support@fixpertsolutions.com within 24 hours of service completion.

• Once approved, refunds will be processed within 7–10 business days through the original payment method.

✅ 5. Rescheduling Policy

• Customers may reschedule appointments up to 6 hours in advance (subject to vendor availability).

• Rescheduling within less than 6 hours may incur a nominal fee, unless due to emergencies or vendor delays.

✅ 6. Platform Discretion

Fixpert Solutions reserves the right to:

• Evaluate each refund case individually.

• Modify or amend this policy without prior notice, in compliance with UAE consumer protection laws.

? Need Help?

If you have questions or concerns related to refunds or cancellations, please contact us at:

? fixpertsolutionsae@gmail.com
? +923005559918

? Serving All Dubai Areas

Fixpert Solutions connects you with trusted professionals for cleaning, AC servicing, pest control, home salon, pet care, packers & movers, and more — with clear booking and refund terms.